Storage Riddlesdown Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Riddlesdown provides storage, removal, collection, delivery and associated services within the United Kingdom. By placing a booking with Storage Riddlesdown, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company requesting services from Storage Riddlesdown.
Services means any storage, removal, collection, delivery, packing, loading, unloading or related services provided by Storage Riddlesdown.
Goods means the items, belongings or property that the Customer asks Storage Riddlesdown to handle, transport or store.
Contract means the agreement between Storage Riddlesdown and the Customer incorporating these Terms and Conditions and any written quotation or confirmation.
Site or Facility means any storage facility or premises operated or arranged by Storage Riddlesdown.
2. Scope of Services
Storage Riddlesdown provides storage and removal services for domestic and commercial customers across relevant service areas in the United Kingdom. Services may include collection of Goods, transportation, delivery, loading and unloading, and storage of Goods for short or long-term periods. The exact scope of Services will be set out in the quotation or booking confirmation issued to the Customer.
Storage Riddlesdown reserves the right to refuse any order or request for Services at its sole discretion, including but not limited to where Goods are prohibited, hazardous, unlawful, improperly packed or otherwise unsuitable for transport or storage.
3. Booking Process
All bookings are subject to availability and must be confirmed by Storage Riddlesdown. A booking may be initiated by the Customer via online enquiry, written communication or other accepted method as specified from time to time by Storage Riddlesdown.
Upon receipt of the Customer’s request, Storage Riddlesdown will provide an estimate or quotation based on the information supplied by the Customer, including but not limited to the volume and nature of Goods, access conditions, addresses, floor levels, and any special handling requirements.
The Customer is responsible for ensuring that all information provided is complete, accurate and not misleading. Any changes to the information provided may result in a revision of the quotation and additional charges.
A booking is not confirmed until Storage Riddlesdown issues a written confirmation setting out the agreed Services, date or dates, applicable charges and any specific terms. By confirming the booking, the Customer accepts these Terms and Conditions.
4. Estimates and Quotations
Unless otherwise stated, quotations are based on the information provided by the Customer and on normal access conditions, including suitable parking, reasonable carrying distances and normal working hours. Quotations are usually provided on a fixed price basis but may include provisions for additional charges where relevant.
Storage Riddlesdown reserves the right to adjust quotations or add charges where:
Access is more difficult than originally advised, for example due to stairs above the first floor, long carrying distances, restricted access, road closures or parking restrictions.
The volume or nature of the Goods differs from that disclosed by the Customer.
Additional services are requested by the Customer, such as packing, dismantling or reassembly.
Waiting time or delays occur outside the control of Storage Riddlesdown.
Any estimate or quotation is valid for a limited period as stated in the quotation. If no period is stated, it will remain valid for 30 days from the date of issue, after which Storage Riddlesdown may revise the charges.
5. Payments and Charges
Unless otherwise agreed in writing, all charges for removal services are payable in full in advance of the date of service. Storage charges are usually payable in advance for each storage period, which may be weekly, monthly or as otherwise stated in the Contract.
Storage Riddlesdown accepts payment by methods specified from time to time, which may include bank transfer, card payment or other recognised methods. Cash may be accepted only where expressly agreed in advance.
If payment is not received by the due date, Storage Riddlesdown may, at its discretion:
Suspend further services, including storage, collection or delivery.
Refuse to release Goods from storage until all outstanding sums, including any interest and charges, are paid in full.
Charge interest on overdue sums at the statutory rate or such other rate as may be permitted by law, accruing daily until payment is made in full.
The Customer is responsible for all reasonable costs incurred by Storage Riddlesdown in recovering overdue sums, including debt recovery agency fees and legal costs, to the extent permitted by law.
6. Cancellations and Amendments
The Customer may cancel or amend a booking by giving written notice to Storage Riddlesdown. The following cancellation terms will usually apply unless otherwise specified in the Contract:
If cancellation is received more than seven days before the scheduled service date, no cancellation fee will normally be charged, though any non-refundable third-party costs may still be payable.
If cancellation is received within seven days but more than 48 hours before the scheduled service date, Storage Riddlesdown may charge a reasonable cancellation fee, typically a percentage of the agreed charge to reflect time reserved and administrative costs.
If cancellation is received 48 hours or less before the scheduled service date, or if the Customer fails to make the Goods available as agreed, Storage Riddlesdown may charge up to the full quoted amount.
Changes to dates, addresses, volume of Goods or service requirements are subject to availability and may result in additional charges. Storage Riddlesdown will advise the Customer of any revised charges before confirming changes.
7. Customer Obligations
The Customer agrees to:
Ensure that all Goods are properly packed, secured and labelled where necessary, unless a packing service has been specifically included.
Provide clear instructions, accurate inventories where requested, and full details of any items requiring special handling or subject to specific risks.
Arrange suitable and lawful parking, access and any necessary permits or permissions at both collection and delivery locations, unless otherwise agreed.
Ensure that someone authorised by the Customer is present at collection and delivery to sign relevant documents and direct the placement of Goods.
Comply with all applicable laws and regulations relating to the Goods and the use of the storage Services.
The Customer must not store or request the transport of any hazardous, illegal or prohibited goods, including but not limited to explosives, flammable substances, chemicals, gas bottles, perishable goods, live animals, plants, weapons, stolen property, waste, or items which may cause contamination, infestation or damage.
8. Storage Terms
Where the Services include storage, the Customer acknowledges that:
Storage space is allocated at the discretion of Storage Riddlesdown and may be shared or segregated as determined by operational requirements, unless a specific unit or arrangement has been agreed.
Goods may be moved within the Site or between facilities where reasonably necessary, provided that the level of care, security and conditions remain appropriate.
The Customer remains the owner or authorised custodian of the Goods at all times and is responsible for ensuring that all storage charges are paid when due.
Access to stored Goods is subject to reasonable notice, security procedures and payment of any applicable access or handling fees. Storage Riddlesdown may require identification and proof of authority before allowing access or release of Goods.
9. Insurance and Risk
The risk in the Goods remains with the Customer, subject to any statutory rights that may apply. Storage Riddlesdown strongly advises the Customer to maintain adequate insurance cover for the full replacement value of the Goods during transport and storage.
Storage Riddlesdown may offer, or arrange, optional insurance cover at additional cost where available. Details of any such cover, including exclusions, limits and conditions, will be provided separately. It is the Customer’s responsibility to review and confirm the adequacy of any insurance arrangements.
Except where otherwise stated in these Terms and Conditions or required by law, Storage Riddlesdown shall not be responsible for loss or damage arising from risks that are insurable or which the Customer has chosen not to insure against.
10. Liability
Storage Riddlesdown will take reasonable care in handling, transporting and storing the Goods. However, the liability of Storage Riddlesdown for loss of or damage to Goods, or for delay, shall be limited as follows, to the extent permitted by law:
Storage Riddlesdown shall not be liable for any loss or damage unless caused by its negligence, breach of Contract or failure to exercise reasonable skill and care.
Where Storage Riddlesdown is liable, its liability may be limited to a specified amount per item or per consignment, or to the value of the Goods, whichever is lower, as may be set out in the quotation or any applicable insurance terms.
Storage Riddlesdown shall not be liable for indirect, consequential or purely economic losses, including but not limited to loss of profit, loss of business, loss of use or loss of enjoyment, whether arising in contract, tort or otherwise, even if foreseeable.
Storage Riddlesdown shall not be responsible for loss or damage caused by circumstances beyond its reasonable control, including but not limited to acts of God, adverse weather, accidents, road closures, strikes, civil unrest, terrorism, criminal acts of third parties, or inherent defects in the Goods.
Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
11. Claims and Time Limits
The Customer must inspect the Goods upon delivery or access and notify Storage Riddlesdown promptly of any apparent loss or damage. Any claim for loss, damage or shortfall must be made in writing within a reasonable period and in any event no later than seven days from the date of delivery or collection of the Goods from storage, unless a longer period is prescribed by law.
The Customer must provide reasonable evidence to support any claim, including photographs, descriptions of the items concerned and proof of value where requested. Failure to notify a claim within the specified time may prejudice the ability of Storage Riddlesdown to investigate and may affect the Customer’s rights.
12. Waste, Disposal and Environmental Regulations
Storage Riddlesdown operates in compliance with applicable UK waste and environmental regulations. The Customer must not use the Services to dispose of waste or unwanted items unless a specific waste removal or disposal service has been agreed in writing.
If Storage Riddlesdown reasonably believes that Goods have been abandoned, or that they consist of waste or prohibited items, it may, after giving reasonable notice where practicable, arrange for their disposal in accordance with applicable law. The Customer will be liable for all reasonable costs associated with removal, disposal, cleaning and any necessary remediation.
The Customer is responsible for ensuring that any items presented for removal or storage do not constitute controlled or hazardous waste and do not contravene any environmental or safety regulations. Storage Riddlesdown may refuse to handle any item it considers unsafe, unlawful or environmentally harmful.
13. Lien and Sale of Goods
Storage Riddlesdown has a right of lien over the Goods, meaning it may retain possession of some or all of the Goods until all sums due under the Contract, including storage charges, handling fees, interest and costs, have been paid in full.
If any sum remains unpaid for a period exceeding that stated in any notice given to the Customer, Storage Riddlesdown may, as a last resort and in accordance with applicable law, sell or otherwise dispose of some or all of the Goods to recover outstanding sums. Any surplus, after deduction of all costs and charges, will be held for the Customer.
14. Data Protection and Privacy
Storage Riddlesdown will process personal data in accordance with applicable UK data protection legislation. Personal information collected in connection with the Services will be used for purposes including administering bookings, providing Services, handling payments, managing accounts, and complying with legal obligations.
Storage Riddlesdown will take reasonable measures to keep personal data secure and will only share such data with third parties where necessary to provide the Services, to comply with legal or regulatory requirements, or with the Customer’s consent where required.
15. Variations and Severability
Storage Riddlesdown may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless changes are required by law or mutually agreed in writing.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims, subject always to any mandatory rights of consumers to bring proceedings in other jurisdictions as provided by law.
17. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation issued by Storage Riddlesdown, constitute the entire agreement between Storage Riddlesdown and the Customer in relation to the Services. The Customer acknowledges that they have not relied upon any statement, promise or representation not expressly set out in the Contract.
Nothing in this clause shall exclude liability for fraud or fraudulent misrepresentation.
