Terms and Conditions for Riddlesdown Storage Services
These Terms and Conditions govern the use of the storage services provided by Riddlesdown Storage. By making a reservation, entering into a storage agreement, or placing items into a unit, the customer agrees to comply with the terms set out below. These conditions are intended to create a clear, fair, and lawful arrangement for both parties, covering the booking process, payment obligations, cancellations, liability, and the handling of waste and prohibited materials. They should be read carefully before any storage booking is confirmed.
In these Terms and Conditions, references to “we”, “us”, and “our” mean Riddlesdown Storage, and references to “you” and “your” mean the customer or the person entering into the storage agreement. These terms apply whether the storage is used by a private individual, business customer, or an authorised representative acting on behalf of another person. Storage unit means the allocated storage space provided under the agreement, and goods means all items, belongings, materials, or property placed into the unit.
The customer is responsible for ensuring that the information provided during booking is accurate, complete, and kept up to date. This includes name, address, contact details, billing details, identity information, and any other information reasonably required to open and maintain the storage account. Any change to such information must be notified promptly. Failure to provide accurate information may affect access, billing, or the validity of the agreement.
A storage booking may be made through the channels made available by us from time to time. A booking is not fully confirmed until it has been accepted by us and any required initial payment, deposit, or reservation fee has been received and cleared. We may refuse or cancel a booking if the requested unit is unavailable, if verification is incomplete, or if we reasonably believe that the intended use would breach these terms or any applicable law. The availability of any particular unit is not guaranteed until written confirmation is issued.
When making a booking, you must select a unit size suitable for the goods to be stored. We do not accept responsibility for any loss arising from selecting a unit that is too small, too large, or otherwise unsuitable for your needs. If you are unsure about the correct size or type of storage, any guidance offered is for general information only and does not form a contractual promise. The agreement remains your responsibility, including the decision to store items safely and lawfully.
By confirming a booking, you agree that the storage service is for lawful use only. You must not use the unit for any purpose that is illegal, unsafe, nuisance-causing, or inconsistent with these Terms and Conditions. The unit may only be used for storage of permitted goods and must not be used as a place of residence, business premises, workshop, retail outlet, or for any activity requiring planning consent, licensing, or special authorisation unless we have expressly agreed in writing.
Payments are due in accordance with the pricing and billing cycle agreed at the time of booking or subsequently notified to you. Unless otherwise stated, fees are payable in advance and include the rental charge for the storage unit and any applicable service charges, administration fees, or taxes. We may change our charges from time to time, provided any required notice is given in accordance with the agreement and applicable law. Continued use of the unit after a pricing change takes effect will be treated as acceptance of the revised charges.
It is your responsibility to ensure that payments are made on time and by the approved method. We may suspend access, place restrictions on the account, charge reasonable late payment fees, or take recovery action where sums remain unpaid after the due date. Without limiting any other rights, overdue amounts may accrue interest where permitted by law. Any bank or card charges arising from failed payments, returned payments, or chargebacks may be passed on to you where reasonably incurred.
You must not withhold payment because of any dispute unless we have agreed otherwise in writing or a court has ordered it. If you believe an invoice is incorrect, you should notify us as soon as possible and pay any undisputed amount by the due date. Where a payment is made by a third party, you remain responsible for the account unless and until we have expressly agreed a transfer of liability. We may apply any payment received to outstanding charges in the order we consider appropriate, subject to applicable law.
Either party may cancel the storage agreement by giving notice in accordance with the booking terms and any minimum notice period stated at the time of reservation. If no specific notice period is stated, reasonable notice must be given. Cancellation does not remove the obligation to pay all sums due up to the effective end date, including any charges incurred for access, administration, cleaning, removal, disposal, or breach of contract. Where a deposit has been taken, it may be retained against unpaid charges or damages to the extent permitted by law.
We may terminate or suspend the agreement immediately, without prior notice, if you breach these Terms and Conditions, fail to pay amounts due, provide false information, store prohibited items, or use the unit in a way that creates a risk to people, property, or the premises. We may also end the agreement if required by law, by a court order, or by an emergency affecting the safe operation of the storage facility. In such circumstances, you must remove all goods promptly and comply with any instructions we give for safe access or collection.
On termination or cancellation, you must remove all goods and leave the unit empty, clean, and in the condition in which it was received, fair wear and tear excepted. If goods remain in the unit after the agreement has ended, we may treat them as abandoned only after taking the steps permitted by law and the contract, including issuing notice where required. Any reasonable costs of dealing with abandoned goods, cleaning, repair, or disposal may be charged to you and recovered as a debt.
We take reasonable care to provide a secure storage environment, but the service is provided on the basis that you remain responsible for your own goods. Except where liability cannot lawfully be excluded, we are not liable for loss, damage, or theft of goods unless caused directly by our proven negligence or wilful misconduct. We shall not be responsible for indirect or consequential loss, loss of profit, loss of business, or loss arising from the inherent nature of the goods stored.
You are strongly advised to insure your goods for their full replacement value against all relevant risks, including fire, flood, escape of water, theft, accidental damage, vermin, mould, deterioration, and other perils that may affect stored property. Any insurance arranged by you must be maintained for the entire period of storage. If we offer insurance information or suggest policy options, such information is provided for convenience only and does not make us the insurer or guarantee the adequacy of cover.
Our total liability for any claim arising out of or in connection with the agreement shall be limited to the amount paid by you for the storage service during the period in which the claim arose, except where a greater limit is required by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. Any claim must be brought promptly and supported by reasonable evidence of the alleged loss or damage.
You must not store any waste, rubbish, or items that are hazardous, illegal, or likely to contaminate the premises, other stored goods, or the environment. This includes, without limitation, chemicals, asbestos, oils, fuels, gases, batteries, explosives, radioactive materials, medical waste, food waste, perishable items, animal remains, and any item classified as controlled, dangerous, or regulated waste under applicable UK law. You are responsible for identifying whether any item is subject to a legal restriction before placing it into storage.
All waste regulations and environmental obligations remain your responsibility. You must not deposit, abandon, or dispose of waste in a storage unit unless we have expressly agreed otherwise in writing and the activity is lawful. If any item in your unit requires specialist handling, collection, or disposal, you must arrange this at your own cost and in accordance with all applicable statutory and regulatory requirements. We may inspect the unit where permitted by law and by the agreement if we reasonably suspect the presence of prohibited or unsafe materials.
If prohibited waste or restricted items are discovered, you must remove them immediately when instructed. Where immediate removal is not possible or where the items pose a risk, we may take action we consider reasonably necessary to protect health, safety, property, or the environment, including notifying authorities, arranging specialist removal, or securing the unit. All resulting costs, losses, penalties, and expenses incurred by us may be recovered from you to the extent permitted by law.
Access to the storage unit is granted only during the hours and under the conditions notified by us, and may be temporarily suspended for maintenance, safety reasons, emergencies, or legal compliance. You must keep the unit locked when not in use and must not share access codes, keys, or entry devices except with authorised persons whom you trust and who comply with these terms. You remain responsible for all activity carried out using your access credentials or by anyone acting on your instructions.
You must store goods in a manner that is safe, tidy, and suitable for the unit. Items must not block walkways, fire exits, ventilation points, or shared areas. Nothing may be fixed to the building or left outside the unit unless we have given written consent. You must not bring in animals, operate machinery, conduct repairs, or use the unit in a way that creates noise, dust, odour, nuisance, or damage. You must comply with all reasonable site rules notified to you from time to time.
Where the agreement is made with a business customer, any trade usage, purchase order terms, or standard conditions supplied by you shall not apply unless we agree to them in writing. If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be severed to the minimum extent necessary, and the remaining terms shall continue in full force. Failure by us to enforce any right on one occasion shall not prevent us from enforcing it later.
Any personal data collected in connection with a booking or storage account will be processed in accordance with applicable UK data protection law and used for the purposes of administering the agreement, verifying identity, managing payments, protecting security, and complying with legal obligations. We may retain records for as long as necessary for these purposes and for the establishment, exercise, or defence of legal claims. Further details about data handling may be provided separately where required.
We may amend these Terms and Conditions from time to time to reflect changes in law, business practice, security requirements, or service arrangements. Updated terms will apply from the date stated in the notice or from the time they are published or otherwise communicated to you, whichever is earlier or as legally required. If you continue to use the storage service after the updated terms take effect, you will be deemed to have accepted them, subject always to your rights under law to object to changes that materially affect your agreement.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the storage agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. The parties agree to act reasonably and in good faith to resolve any dispute promptly before commencing formal proceedings, without affecting either party’s right to seek urgent relief where necessary.